Privacy Policy
Learn more about the process of collecting, using and sharing your personal information when you visit or make a purchase from Translators Ecuador.
Last updated on May 22, 2023
1. General Provisions
“Translators Ecuador”, “TranslatorsEcuador.com“,“www.translatorsecuador.ec” and all its language services (hereinafter referred to as “Translators Ecuador”, “the Platform” or “we”) are operated by EC-PAY, Inc. under license number 2022864737, located at 2608 Eastburn Center No. 27, Newark, DE 19711, in the United States of America, which is responsible for and undertakes to uphold the privacy policies, described below, to protect the privacy of its users’ personal information obtained through its language services.
In compliance with the General Data Protection Regulation (RGPD), EU Regulation 2016/679 of 27.04.2016, Translators Ecuador fully follows said legal diploma to ensure the protection of the personal data of users on our website and clients.
By accessing our site and using any of our services, you expressly consent to the processing of your personal data as described in this Policy. Your use of our site and services is subject to the terms set forth in this Policy.
Any processing of personal data (except in the professional sphere and in relation to individuals) requires the prior express authorization of the data subjects for a specific purpose.
With regard to personal data, we may process Translators Ecuador website Usage Data (such as IP information, cookies or others, used for statistical purposes), Account Data (name and email, etc.), Personal Profile Data (name, address, phone number, email, photos, gender, date of birth, marital status and others), Request-related Data (quote requests or others) and also Payment or Billing Data.
All internal employees at Translators Ecuador are bound and committed to the Personal Data Protection Policy prepared in accordance with the RGPD (EU Regulation 2016/679) of 27.04.2016. The processing of personal data occurs only in a professional context and exclusively for professional purposes.
The external accounting we use is also subject to our Policy, although it has its own policy, which does not contradict ours.
By providing your personal data via any electronic form (or email), you give your consent to the processing of such data for professional purposes in accordance with the terms set out in this personal data processing policy.
The customer declares his or her consent to the processing of personal data when submitting the request for quotation, and this consent extends to subsequent quotation proposals.
All documentation sent to Translators Ecuador is destroyed after fulfilling the purpose for which it was intended. We will only maintain profile and billing data (Customer Data Sheet) as set forth in this Policy.
Translators Ecuador also assures the Right of Access, Rectification, Restriction, Portability, Opposition and Deletion (or Forgetting).
The privacy policies detailed below may change in the future, for which we will use all possible communication channels to inform our users.
2. Responsibility
Translators Ecuador is only responsible for the personal information voluntarily provided by its users for the use of its quotation modules. If you, as a user, would like to know more about this Privacy Policy, the personal information we maintain about you, or any Language Service, we invite you to contact us by e-mail at
perito@translatorsecuador.com
.
3. Type of Information We Store
Any user information obtained when using the services we offer through our platform, quote modules, registration forms, contact forms, user registrations, or any promotion that is available or has been available to our users, is subject to confidentiality and/or privacy regulations.
4. Use of Information
The data provided, such as personal data contained in the confidential information and protected by this privacy policy, is used to provide you with a personalized service according to your needs, direct communication and identification in our database. Data provided as data for our language services is used only for the use of the service as such and is protected by the “Terms and Conditions of our Language Services” of our platform.
We use the information you voluntarily provide to:
- Identify you as a user
- Identify the Contracted Service
- Identify it with Vendor
- Service Processing
- Payment Processing
- Customer Service
- Inform you about our products/services
- Compliance with the General Data Protection Regulation (RGPD)
a. Consent
The user declares to have been informed of the conditions of personal data protection, accepting and consenting to the processing of such data by EC-PAY, Inc. under the terms and for the purposes indicated in this privacy policy.
b. Data Handling by User Type
General Users: Users’ data is based on their consent. By using or consulting the Translators Ecuador website, users accept this privacy policy and consent to the processing of their personal data in relation to the purposes and methods described therein, including disclosure to suppliers if necessary for the provision of the service.
Clients: Translators Ecuador will maintain the utmost confidentiality in the provision of Language Services. All documents, the nature of the service provided, the client’s personal data communicated for Language Services purposes, and any information transmitted by the client will be subject to the strictest confidentiality.
Suppliers, collaborators and employees: The personal data of our suppliers and collaborators (vendors, translators, interpreters, graphic designers, affiliates, consultants, etc.) and (administrative) employees will be treated in a strictly confidential manner.
5. User's Rights
All users have the right to obtain information about the processing of their data at Translators Ecuador.
Interested users have the right to make the following requests:
- Request access to your personal data
- Request its rectification or exclusion
- Requesting the limitation of your treatment
- Opposing treatment
- Request data portability
6. Delete Information
To delete the information we store about you, you may express your request in writing to
perito@translatorsecuador.com
under the heading “Deletion of User Information”.
7. Data Retention
Translators Ecuador will keep its data until the user requests that it be deleted by means of a request to cancel the information.
8. Remarketing
The remarketing function allows us to reach people who have visited Translators Ecuador before, and to associate a specific audience with a specific message. Remarketing is a method that allows users who have visited a site to return to it
The information we collect through this tool is collected by Facebook and Google Ads cookies.
9. Cookies
Our website uses small text files called cookies, which are stored on your device when you use your browser. These cookies are intended to improve quality and provide an optimal experience on our website. Some cookies remain on your device until you delete them. Browsers allow users to accept, refuse, or delete cookies through the browser’s advanced settings. However, it is important to note that disabling cookies may affect the correct functioning of some web services, which may impact your browsing on the website.
10. Ad Campaigns
Translators Ecuador uses different platforms for its positioning, which allow us to create campaigns and ads. By segmenting our audience, we found:
- Location
- Demographic data (age, sex, etc.)
- Interests (activities, hobbies, etc.)
- Buying behavior online and in other channels
11. Third Parties and Data
We use tools to manage your data and rely on the following third parties:
Google Analytics: a web analytics service provided by Google, Inc., a Delaware corporation whose principal office is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help Translators Ecuador analyze how users use the site. The information generated by the cookies about the use of Translators Ecuador (including your IP address) will be directly transmitted and stored by Google on servers in the United States of America.
Web Platform: EC-PAY, Inc. with tax address located at 2608 Eastburn Center Num 27, Newark, DE 19711, in the United States of America. More information at: perito@translatorsecuador.com. EC-PAY, Inc. processes data for the purpose of performing its web platform services for Translators Ecuador
Hosting: GoDaddy.com, LLC, domiciled at 14455 N. Hayden Rd, Suite 219, Scottsdale, AZ 85260. More information at https://pt.godaddy.com/. GoDaddy.com, LLC handles data for the purpose of performing its services for Translators Ecuador.
Email marketing: For email marketing campaigns, audience segmentation and promotional campaigns, we use Digital Marketer Online, owned by EC-PAY, Inc., domiciled at 2608 Eastburn Center Num 27, Newark, DE 19711, in the United States of America.
12. Navigation
When browsing Translators Ecuador, non-identifiable data may be collected, which may include IP addresses, geographical location (approximate), a record of how the services and sites are used, and other data that cannot be used to identify the user. Among the non-identifiable data are also those related to your browsing habits through third-party services. This site uses the following third-party analytics services:
- Google Analytics
- Facebook Ads Pixel
We use this information to analyze trends, manage the site, track users’ movements around the site, and to gather demographic information about the user base as a whole.
13. Confidentiality and Data Security
Translators Ecuador undertakes to use and process users’ personal data with respect for confidentiality and in accordance with the purpose for which they were provided, as well as to comply with the obligation to keep them and adopt all measures to prevent alteration, loss, processing or unauthorized access, in accordance with the data protection legislation in force.
This site has an SSL certificate, a security protocol that guarantees data integrity and security, that is, data transmission between the server and the web user, and vice versa, is totally encrypted.
Translators Ecuador cannot guarantee the absolute inviolability of the Internet network and, therefore, cannot prevent data violation by fraudulent access by third parties.
Regarding confidentiality of processing, Miguel Ángel Pantoja Shimanskii will ensure that anyone authorized by Translators Ecuador to process client data (including its suppliers, collaborators and employees) are under an obligation of confidentiality (whether by contractual or legal obligation).
If an information security incident occurs, Miguel Ángel Pantoja Shimanskii will immediately notify you and provide timely information related to the information security incident, as known or as you request.
14. Accuracy and veracity of data
As the user, you alone are responsible for the veracity and correctness of the data you send to Translators Ecuador, exempting Miguel Ángel Pantoja Shimanskii(TranslatorsEcuador.com) from any liability in this regard.
Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, undertaking to keep them duly updated. You agree to provide complete and correct information in the contact or registration form.
15. Changes in Privacy Policy
Miguel Ángel Pantoja Shimanskii (
TranslatorsEcuador.com
) reserves the right to modify this Privacy Policy in order to adapt it to new legislative or legal developments, as well as industry practices. In such cases, Miguel Ángel Pantoja Shimanskii (
TranslatorsEcuador.com
) will announce changes to this page in advance of their implementation.
